Shipping policy

Shipping Policy

Effective Date: 12/09/2025

At

Auraly

, we are committed to delivering your orders quickly, safely, and efficiently. We partner with trusted carriers to ensure your products reach you on time, every time.

1. Processing & Delivery Time

📦 Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

🚀 Shipping Time: We offer fast and reliable delivery within 10 days from the date of dispatch.

✅ Total Delivery Time = Processing Time (1-2 days) + Shipping Time (10 days)

2. Shipping Destinations

We currently ship across the United States and selected international locations. If your country is not available at checkout, feel free to contact us.

3. Shipping Costs

  • Standard Shipping (10 Days): [Insert Cost or "Free on Orders Above $XX"]

  • Expedited Shipping: If available, expedited shipping options and pricing will be shown at checkout.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your shipment in real-time on our website or through the carrier's tracking page.

5. Delays & Issues

While we strive to meet our 10-day delivery guarantee, some factors may cause unavoidable delays, such as:

  • High demand during peak seasons

  • Weather disruptions or natural disasters

  • Customs clearance for international shipments

If your order is delayed beyond the expected delivery time, please contact us at support@auraly.us, and we will assist you immediately.

6. Lost or Stolen Packages

  • Lost Packages: If your package has not arrived within the estimated time, please allow 48 hours after the expected delivery date before contacting us.

  • Stolen Packages: We are not responsible for stolen packages after confirmed delivery. However, we recommend checking with neighbors or filing a claim with the carrier.

7. Address & Shipping Errors

To ensure smooth delivery, please:
✔ Double-check your shipping address before placing an order.
✔ If you enter an incorrect address, contact us within 24 hours to update it.
✔ We are not responsible for orders delivered to incorrect addresses due to customer error.

8. Need Help?

Our dedicated support team is here to assist you with any shipping-related inquiries.

📩 Email us at support@auraly.us for quick assistance.

Thank you for choosing Auraly—where fast, reliable shipping meets a seamless shopping experience! 🚀