Contact information

 

Effective Date: 12/09/2025

At Auraly, we value our customers and are committed to providing prompt and reliable support. Whether you have a question, need assistance with an order, or want to provide feedback, our team is here to help!

1. How to Contact Us

You can reach our customer support team through the following channels:

📩 Email Support: For any inquiries, order issues, returns, or general questions, please email us at support@auraly.us.
🕒 Response Time: Our team typically responds within 24-48 hours on business days.

2. Customer Support Hours

Our support team is available during the following hours:

🕘 Monday – Friday: 9:00 AM – 6:00 PM (EST)
🚫 Saturday & Sunday: Closed (Responses will be sent the next business day)

3. Common Inquiries We Handle

We are happy to assist with:

✅ Order Tracking & Shipping Questions – Need an update on your order? We’ll provide real-time tracking details.
✅ Returns & Refunds – Have an issue with your order? We’ll guide you through the return or refund process.
✅ Product Inquiries – Need more details about an item? We’ll provide accurate product information.
✅ Payment & Billing Issues – Encountered a payment issue? We’ll help resolve it quickly.
✅ General Customer Support – Have any other questions? We’re here to help!

4. Reporting Issues

If you encounter any issues with our website, orders, or service, please email support@auraly.us with:

  • Your order number (if applicable).

  • A clear description of the issue.

  • Any supporting images (for product-related concerns).

Our team will review your request and provide a resolution as quickly as possible.

5. Business Inquiries & Partnerships

For wholesale, collaborations, or partnership inquiries, please contact us at support@auraly.us, and our business team will get back to you.

6. Stay Connected

For the latest updates, promotions, and news, follow us on our social media channels (links available on our website).

📩 Email us anytime at: support@auraly.us

Thank you for choosing Auraly—we appreciate your business and are always happy to assist you! 💙