Refund policy

Effective Date: 12/09/2023

At Auraly, we stand by the quality of our products and value our customers' satisfaction above all else. If you’re not completely happy with your purchase, we’ve got you covered with our hassle-free, customer-friendly return and refund policy.

1. Easy Returns & Exchanges

We want you to shop with confidence! If you're not satisfied with your purchase, you can return or exchange it under the following conditions:

✅ Return Window: You have 30 days from the date of delivery to request a return or exchange.
✅ Condition: Items must be unused, in their original packaging, and in resellable condition.
✅ Free Exchanges: Need a different size, color, or style? We’ll exchange it for you at no extra cost (subject to availability).
✅ Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, we will replace it free of charge, and you don’t have to return the faulty item!

2. Refund Process – Quick & Simple

If you prefer a refund, we’ve made it easy and stress-free:

💳 Refund Timeline: Once we receive and inspect your return, your refund will be processed within 5-7 business days to your original payment method.
📩 No Hassle Approvals: Just send us a request with your order number, and we’ll guide you through the process.
🔄 Partial Refunds: In some cases (e.g., missing packaging or signs of use), a partial refund may be issued.

3. How to Initiate a Return or Refund

Getting started is easy! Simply follow these steps:

1️⃣ Contact Us – Email support@auraly.us with your order number and reason for return.
2️⃣ Receive Instructions – Our team will provide you with a return shipping label (if applicable) and easy-to-follow instructions.
3️⃣ Ship Your Item – Pack your item securely and send it back to us.
4️⃣ Receive Your Refund or Exchange – We process refunds or ship replacement items as soon as we receive your return.

4. Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns on:
❌ Personal care items (e.g., skincare, cosmetics, and hygiene products)
❌ Gift cards & downloadable digital products
❌ Customized or personalized items

5. Our Customer-First Promise

Your satisfaction is our top priority, and we’re always here to help! If you have any concerns, special circumstances, or need assistance with a return, don’t hesitate to reach out.

📩 Contact us anytime at support@auraly.us – We’re happy to help!